General Knowledge Tech Quiz 7

1. One of the most common calls you may receive as a tech is when a customer using windows9x says he's got a "GPF illegal operation error" on his computer and wants to know what to do?
A. reboot the computer and see if the problem continues
B. reinstall win9x
C. call Microsoft its their problem

2. DOS and WIN programs use certain general library files that can be used by all the programs so they don't have to be repeated in each program. In DOS these files were OVL and BIN files, in WIN these files are __ files?
A. TMP
B. LNK
C. DLL

3. Page Fault errors in Win9x usually refer to errors in ___?
A. CPU
B. Hard Drive
C. Memory

4. Term used to describe a modem that can send and receive information simultaneously?
A. FIFO
B. Half Duplex
C. Full Duplex

5. The easiest network topology to troubleshoot?
A. bus
B. ring
C. star

6. The laser printing process relies on the toner being attracted to the drum then to the paper. What is the toner attracted to?
A. negative charges
B. positive charges
C. zeon particles

7. You have just finished installing a second hard drive for a customer on his win9x computer since his first one is full and he asks if his computer will go faster now. How can you optimize his system so that it might?
A. take half of the data from the 1st drive and put it on the 2nd
B. go to system > performance > virtual memory and move the virtual memory to the new drive
C. add additional logical partitions to the 1st drive

8. Which part of a laser printer should be vacuumed or replaced during a routine maintenance check?
A. the repeater
B. primary corona
C. ozone filter

9. To install a new device in win9x a(an) __ file is usually provided by the manufacturer that describes the device to the operating system and assists the Add New Hardware wizard in setting it up?
A. INF
B. LNK
C. DEV

10. A communications protocol used for extra security that creates an encrypted tunnel through an untrusted network?
A. SLIP
B. PPTP
C. PPP

11. To change a FAT partition to NTFS in win NT4 or win 2000, Click Start > Programs > Command Prompt and type ___ [driveletter] : /FS:NTFS?
A. erd
B. rdisk
C. convert

12. What is the easiest way to determine how much space is on your hard drive in win9x?
A. use DOS and type Dir C:
B. my computer > right click the hard drive > properties
C. go to the CMOS setup and view hard drive

13. If after rebooting the computer the GPF fault continues with an application in win9x what is your next best step?
A. now you need to reinstall win9x
B. backup your data and format the drive
C. uninstall the applic, reboot, reinstall the applic, reboot

14. Term used to describe sections of free memory that is available to win9x programs for use?
A. tracks
B. packets
C. heaps

15. The slowest network connectivity device is a ___ because it has the most overhead or work to do?
A. repeater
B. gateway
C. router

16. Instead of start and stop bits this type of communication uses an internal clock to coordinate data transmission?
A. asynchronous
B. synchronous
C. checksum

17. The SET BLASTER=A220 I5 D1 sound card configuration can be found in the __ file?
A. Config.SYS
B. Autoexec.BAT
C. Command.COM

18. An IDE chain supports ___ devices?
A. 1
B. 2
C. 4

19. An EIDE chain supports ___ devices?
A. 2
B. 4
C. 8

20. A SCSI chain supports ___ devices (hint: the host adapter is not considered a device you are adding)?
A. 4
B. 7
C. 8