A+ Operating Systems Technologies (220-202)

1. In Windows 9x, what is the environment created that allows for backward compatibility with 16-bit applications?
A) Virtual Machine
B) TSR
C) Virtual Memory
D) Virtual device driver
E) Windows on Windows

2. Which of the following files is not required in order to boot a Windows 2000 system on an Intel based system?
A) NTLDR
B) OSLOADER
C) NTDETECT
D) NTOSKRNL

3. When booting into DOS, which key will bypass the CONFIG.SYS and AUTOEXEC.BAT files?
A) CTRL
B) F8
C) DEL
D) F5

4. ____________ identifies devices that can cause Windows 98 or Windows Me to stop responding (hang) when you start your computer, and then disables them so that they are bypassed when you next restart your computer.
A) HWINFO
B) MSINFO
C) MSCONFIG
D) ASD

5. On a Windows 9x computer, which utility will display the TCP/IP configuration information?
A) IPCONFIG
B) NSLOOKUP
C) TELNET
D) TRACERT
E) WINIPCFG

6. Which of the following operating systems did not include the Device Manager?
A) Windows 95
B) Windows 98
C) Windows NT
D) Windows 2000

7. Which of the following are ways to create a bootable floppy in Windows 9x?
A) In the Add/Remove Programs control panel, select the Startup Disk tab and click on Create Disk
B) Open a command prompt and type SYS A:
C) From a command prompt type FORMAT A: /S
D) Go to my computer, right click on the floppy drive icon and select Create Startup Disk

8. Which key combination will open the start menu?
A) ALT + TAB
B) ALT + ESC
C) CTRL + TAB
D) CTRL + ESC

9. What is the utility in Windows 98 that allows for the ability to edit and backup the config.sys, autoexec.bat, win.ini and system.ini files?
A) SYSEDIT
B) MSCONFIG
C) REGEDIT
D) HWINFO

10. Where in the start menu is the Windows 98 Backup utility located?
A) Programs>Accessories>System Tools>Backup
B) Programs>Accessories>Backup
C) Settings>Control Panel>Backup
D) Programs>System Tools>Backup
E) Programs>Backup

11. Which of the following file systems is supported by Windows 95 Revision A?
A) FAT16
B) FAT32
C) NTFS
D) HPFS

12. You send a print job to a printer and receive no error messages. The job shows up in the queue but is not printing. What is most likely the problem?
A) The printer is not on
B) Your system needs to be rebooted
C) The spool folder is corrupt
D) The printer is offline

13. When a user tries to print large documents, they receive Out of Memory errors. What is most likely causing the problem?
A) Their computer needs more RAM
B) The printer need more RAM
C) Windows does not support print jobs as large as the ones that are being sent
D) The computer is running out of hard disk space

14. Which of the following are Plug and Play operating systems
A) DOS, Windows 9x and Windows NT
B) Windows NT/2000
C) Windows 9x only
D) Windows 9x and Windows 2000
E) Windows 3.1, Windows 9x and Windows 2000

15. You are getting ready to install Windows 98 on a system with the following hardware: 486DX with 66MHz processor, 8MB RAM, VGA display, 512MB hard drive. Which of the following will cause this installation to fail?
A) Processor
B) Memory
C) Display
D) Hard drive
E) This configuration will work fine

16. At a DOS prompt, which keyboard stroke will enter the entire previous command with 1 keystroke?
A) F1
B) F3
C) F6
D) F8
E) F5

17. Which key is used to boot directly into safe mode in Windows 9x?
A) F8
B) F5
C) SHIFT
D) Space bar

18. You need to find out the amount of free memory in your system. Which command will display this information?
A) MEM
B) EMM386.EXE
C) HIMEM.SYS
D) MEMORY

19. In Device Manager, what does it mean when a device has a red X next to it?
A) The device is either disabled or is experiencing a conflict.
B) An incorrect driver has been loaded.
C) The device is working properly.
D) The device is not compatible with the system.

20. You determine that your computer has a Boot Sector Virus. What is the first thing that should be tried to fix this?
A) Reinstall Windows
B) FDISK /MBR
C) SYS C:
D) CVT1.EXE
E) FORMAT /S

21. You upgrade your DOS version from 5.x to 6.x and after this a DOS application will no longer run. When attempting to run the application you revieve an Incorrect DOS Version error message. What do you do?
A) Run CHKDSK
B) Downgrade your DOS version.
C) Use the SETVER utility
D) Run DEFRAG

22. When booting a Windows 98 computer, you receive the error message Bad or Missing Command.com. How do you fix this?
A) Boot into safe mode
B) Boot with a Windows startup disk and type SYS C: at a command prompt
C) Use the emergency repair disk
D) Format the hard drive and reinstall Windows

23. At a DOS prompt, which keyboard stroke will enter the previous command 1 character per keystroke?
A) F1
B) F3
C) F6
D) F8
E) F5

24. What service is responsible for resolving IP addresses to internet domain names?
A) DNS
B) WINS
C) DHCP
D) FTP

25. Which of the following is a valid way to create a shortcut?
A) In Windows Explorer, click once on the item to highlight it and select Create Shortcut from the File menu.
B) In My Computer, click once on the item to highlight it and select Create Shortcut from the File menu.
C) In My Computer, click File then New and select Shortcut.
D) In Windows Explorer, click File then New and select Shortcut.
E) These are all valid ways to create a shortcut.

26. In the Run program, what is the correct command to open a command prompt in Windows 2000?
A) CMD
B) Prompt
C) Command
D) COM

27. Which of the following characters cannot be included in a filename in Windows 2000?
A) *
B) -
C) +
D) @
E) ~

28. What is the name of the log file that DrWatson writes errors to?
A) errors.log
B) trouble.log
C) crashlog.log
D) drwatson.log
E) crashdump.log

29. The extensions for some file types are not showing. How do you correct this?
A) In My Computer or Windows Explorer select Folder Options from the View menu. In the View tab uncheck the Hide Extensions for Known Filetypes checkbox.
B) In My Computer or Windows Explorer select Folder Options from the View menu. In the View tab check the Show All Files radio button.
C) Right click on the Taskbar and select Properties from the menu. In the Taskbar Options tab, check the Show All Files checkbox.
D) None of the above

30. Which utility is used to edit the registry in Windows 9x?
A) regedt32.exe
B) registry.exe
C) regedit.exe
D) reg.exe

31. The use of free hard disk space as memory is known as:
A) Extended memory
B) Expanded memory
C) Conventional memory
D) Virtual memory

32. In Windows 2000, which utility is used to administer hard disks?
A) Disk Administrator
B) FDISK
C) CHKDSK
D) Disk Management MMC

33. Of the following files listed, which make up the Windows 9x registry? 1) System.dat - 2) User.dat - 3) Reg.dat - 4) Config.dat
A) 1
B) 2
C) 3
D) 4

34. MSCONFIG provides the ability to edit the config.sys, autoexec.bat, win.ini and system.ini files. Which additional file does SYSEDIT allow to be edited?
A) COMMAND.COM
B) IO.SYS
C) PROTOCOL.INI
D) MSDOS.SYS

35. which tool checks files and informs you whether or not they have been signed by Microsoft?
A) Signature Verification Tool
B) Microsoft Driver Signer
C) MS Developement Verifier
D) Signing Tool

36. Which Windows 9x component is responsible for what appears on the display and other graphics functions?
A) GDI.EXE
B) Kernel
C) User
D) WIN.INI
E) SYSTEM.INI

37. Which of the following operating systems did not come with a bootable CD?
A) Windows 95
B) Windows 98
C) Windows NT
D) Windows 2000
E) Windows ME

38. Which of the following file types can be executed from a command prompt?
A) TXT
B) COM
C) BAT
D) EXE

39. You wish to display the version of the operating system that you are running from a command/DOS prompt?
A) VERSION
B) OSVER
C) VER
D) DISPLAYVER

40. Which are Windows 98 log files?
A) DETLOG.TXT
B) SETUPLOG.TXT
C) BOOTLOG.TXT
D) APPLOG.TXT

41. The easiest upgrade to perform is:
A) Windows 3.x to Windows 2000
B) Windows 3.x to Windows 95
C) Windows 95 to Windows 98
D) Windows NT to Windows 2000

42. ______________ is a disk caching program for DOS and Windows 3.x systems that keeps a copy of recently accessed hard disk data in memory.
A) MSCDEX.EXE
B) EMM386.EXE
C) SMARTDRV.SYS
D) HIMEM.SYS

43. Which protocol is the world wide web based on?
A) HTML
B) HTTP
C) SMTP
D) PPP

44. Windows 2000 is a 32-bit OS that is not based on DOS. Which of the following is used to support DOS applications in Windows 2000?
A) TSRs
B) VDMs
C) Virtual Memory
D) VXDs

45. Before installing Windows 9x, what steps must be performed?
A) FORMAT then SYS
B) Low level format, FDISK, SYS
C) FDISK, reboot, FORMAT
D) FORMAT, reboot, FDISK

46. Which key do you hold down in order to bypass the autorun feature on a CDROM?
A) CTRL
B) DEL
C) F8
D) SHIFT
E) F5

47. Which utility is used to display the route that packets take over a network?
A) NSLOOKUP
B) ROUTE
C) PING
D) FTP
E) TRACERT

48. You would like to convert a partition from FAT16 to FAT32 on a Windows 98 system. Which tool can be used to convert the partition without losing data?
A) FDISK
B) FORMAT
C) CONVERT
D) CVT1

49. Which Operating Systems support Internet Connection Sharing(ICS)
A) Windows 95/98/NT
B) Windows 95/98/2000
C) Windows NT/2000
D) Windows 98/2000
E) All Windows versions

50. What is the proper syntax for sharing a directory from a command prompt?
A) SHARE \directory
B) NETSHARE \computername\directory
C) NETSHARE \computername
C) SHARE \computername\directory

51. What does CTRL + SHIFT + ESC do in Windows 2000?
A) Reboots the computer
B) Pulls up the start menu
C) Launches Windows Explorer
D) Opens the Task Manager

52. What does DHCP do?
A) Provides IP address to name resolution
B) Assigns IP addresses to computers
C) Used for dialup connections
D) Determines the path taken by a data packet to reach it’s destination

53. Which tool logs system, application and security events in Windows NT/2000?
A) MSCONFIG
B) WINIPCFG
C) Event Viewer
D) Server Manager
E) Windows NT/2000 Diagnostics

54. How do you upgrade directly from Windows 3.1 to Windows 2000?
A) Run the 4 Windows 2000 setup disks and install over the top of Windows 3.1
B) Install Windows 2000 into a different directory and delete Windows 3.1 after installation
C) Windows 3.1 cannot be directly upgraded to Windows 2000
D) Boot into Windows 3.1 and run the Windows 2000 installation from the CDROM

55. What is FDISK used for?
A) Format a hard drive
B) Repair damages disk sectors
C) Partition a hard drive
D) Transfers the system files to another drive

56. Which of the following files can be opened in a text editor?
A) AUTOEXEC.BAT
B) IO.SYS
C) COMMAND.COM
D) MSDOS.SYS

57. When will ScanDisk run automatically?
A) On startup when the system was not previously shut down properly
B) ScanDisk never runs automatically
C) When any error occurs
D) When the system does not boot properly

58. You have a computer with Windows 98 on it and you dual-boot it with Windows 2000. Now you are no longer able to access Windows 98. What most likely happened?
A) Windows 2000 was installed onto a different drive than Windows 98
B) Windows 98 and Windows 2000 cannot be dual booted
C) The Windows 98 WIN.INI file was overwritten
D) The partition was converted to NTFS during the installation of Windows 2000

59. Which of the following file systems is not supported by Windows 2000?
A) FAT16
B) FAT32
C) NTFS
D) HPFS

60. On boot, you receive an error message that HIMEM.SYS is not loaded. What is most likely causing this?
A) CONFIG.SYS is missing the line Device=C:HIMEM.SYS
B) AUTOEXEC.BAT is missing the line HIMEM.SYS=ON
C) There is a non bootable floppy in the floppy drive
D) The system is corrupt and must be reloaded

61. Which of the following tools reorganizes data on the disk for optimal disk performance?
A) ScanDisk
B) CHKDSK
C) FDISK
D) DEFRAG
E) DRIVESPACE

62. You are upgrading Windows 95 to Windows 98 and the installation fails during the first stage of the upgrade. What is the most likely cause of this?
A) CMOS antivirus software
B) Incompatible hardware components
C) Incorrect boot order set in BIOS
D) Windows 98 is being installed in a different location than where Windows 95 existed.

63. The multitasking type in which applications are allowed to run for a specified period of time depending on how important the application is to the operation of the system(priority basis) is known as:
A) Task switching
B) Cooperative multitasking
C) Preemptive multitasking
D) Multi-user multitasking

64. What are the 3 core components of Windows 9x?
A) GDI, Kernel and IO.SYS
B) User, Win and Kernel
C) User, Kernel and GDI
D) GUI, User and MSCONFIG

65. How do you create an emergency repair disk(ERD) in Windows 2000?
A) With the backup utility
B) RDISK
C) WINNT.EXE /OX
D) CONVERT.EXE

66. On boot, how do you bring up the Windows 2000 Advanced Options menu?
A) F5
B) F8
C) F1
D) Space Bar
E) SHIFT

67. Which of the following are ways in which Windows Explorer can be launched?
A) Right click on My Computer and select Explore from the menu
B) Click the start button and select Run. Type Explorer and then OK
C) Right click on the desktop and select Explore from the menu
D) Click the start menu, select Programs and click Windows Explorer from the menu
E) Right click on the start button and select Explore from the menu

68. Which is not a valid way to view the amount of used space on a Windows 2000 drive?
A) Disk Administration MMC
B) System Properties control panel
C) In My Computer, right click on drive and select properties.
D) In Windows Explorer, right click on drive and select properties.

69. In Windows 2000, what is the command line utility used to encrypt data on a NTFS volume?
A) ENCRYPT
B) CIPHER
C) CRYPT
D) None of the above

70. What does Error in CONFIG.SYS line XX mean?
A) CONFIG.SYS is missing
B) CONFIG.SYS is loading drivers that do not exist on the system
C) Syntax error in CONFIG.SYS or AUTOEXEC.BAT
D) COMMAND.COM is corrupt

71. Which file is automatically executed and contains DOS commands that run other programs and set commands.
A) CONFIG.SYS
B) HIMEM.SYS
C) ANSI.SYS
D) AUTOEXEC.BAT

72. What can the bootable partition of a system also be called?
A) Extended
B) Volume
C) Logical Drive
D) Primary

73. Which file is located in C:DOS and controls extended memory management in the extended memory area.
A) CONFIG.SYS
B) AUTOEXEC.BAT
C) HIMEM.SYS
D) WINMEM.SYS

74. In order for someone to print to a network printer, what must be configured?
A) The printer must be shared
B) The printer must be PnP compatible
C) File and print sharing must be enabled
D) Drivers must be installed

75. Where can information about upgrade or installation failures be found?
A) bootlog.txt
B) setup.log
C) setuplog.txt
D) installlog.txt

76. In Windows 98, you create a file called verylongfilename.doc. How would this file appear when viewed in a command window?
A) verylong.doc
B) verylongfilename.doc
C) verylon~.doc
D) verylo~1.doc

77. When performing a backup in DOS, which switch will only backup modified files?
A) /d
B) /t
C) /m
D) /s

78. Which of the following are ways to access the printers folder?
A) Start>Settings>Printers
B) Start>Settings>Control Panel>Printers
C) My Computer>Printers
D) Right click on My Computer and select Properties

79. How are non-Windows applications typically installed?
A) Add/Remove Programs control panel
B) Run Setup.exe
C) Copy files to hard drive
D) Using Windows update

80. What is the MSCDEX.EXE file for?
A) DOS CDROM driver
B) Configures systems devices
C) Hard drive controller
D) DOS boot file

81. On a Windows NT system, you install a new sound card driver and now the system will not boot. How should you proceed?
A) Press F5 during boot to enter safe mode
B) Use the emergency repair disk
C) Boot into VGA mode
D) Press the Space Bar during boot to invoke the Last Known Good Configuration

82. Which utility is used for uncompressing CAB files?
A) SCANREG
B) ATTRIB
C) CIPHER
D) EXTRACT
E) XCOPY

83. Which of the following must be PnP compatible for Plug and Play to work?
A) BIOS
B) All software applications
C) The device
D) Operating System

84. Which of the following are valid wildcard characters in DOS?
A) * and ?
B) & and $
C) * and &
D) ? and #
E) * and !

85. A Windows 95 user reports that they are receiving an Operating System Not Found error message. What is the first thing that you should check?
A) Make sure that COMMAND.COM is loaded on the system
B) Make sure that there is not a non-bootable floppy in the floppy drive
C) Make sure that the boot order is correct in the BIOS
D) Make sure that an operating system has been installed

86. Which of the following files is not required to boot DOS?
A) IO.SYS
B) COMMAND.COM
C) MSDOS.SYS
D) CONFIG.SYS

87. Where are the Windows 2000 registry hive files located?
A) Windows\SYSTEM32\CONFIG
B) WINNT\SYSTEM32\REG
C) Windows\SYSTEM32\HIVE
D) WINNT\SYSTEM32\CONFIG

88. The Device Manager is located in which control panel?
A) Add New Hardware
B) Power Management
C) Regional Settings
D) System

89. Which of the following services is not commonly provided by an ISP?
A) Newsgroup
B) Internet connection
C) Operating system installation
D) Email
E) Providing an IP address

90. In a typical Windows installation, where is the Windows Desktop located in the file system?
A) C:\Windows\System\Desktop
B) C:\Windows\Desktop
C) A:Desktop
D) C:\System\Desktop