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1. A red "X" next to a device in device manager indicates the device is disabled. This is usually caused by __?
A. device driver is not loaded or corrupted
B. user error in configuring the device
C. the device is not present in the system
2. Offers plug and play support?
A. Win NT4
B. Win 2000
C. all of the above
3. If you have a parity error you've probably got problems with your __?
A. hard drive
B. memory
C. operating system
4. Your primary active drive is C: and those reserved for floppy drives are A: and B: that leaves the maximum number of logical drives you can partition on a hard drive which is __ (hint: subtract 3 from the number of letters in the alphabet)?
A. 21
B. 23
C. 24
5. Toner is made of __ that is melted on the page and __ that is necessary for attracting toner to the drum and to the paper?
A. plastic, iron oxide
B. ink, zirconium
C. aluminum, hafnium
6. Hyperterminal is used with the Hayes AT commands for troubleshooting modems. Where is Hyperterminal found in win98?
A. ctl panel > system > device manager
B. programs > accessories > communications
C. programs > accessories > system tools
7. The only 8/16 bit bus still used in today's computers that may soon become obsolete?
A. MCA
B. EISA
C. ISA
8. Win 2000 comes with a built-in IP proxy server?
A. True
B. False
9. The POST and Boot Strap Loader startup programs are located in __?
A. CMOS
B. RAM
C. ROM BIOS
10. Although the IBM's MCA bus was vastly superior in all areas of its operation to anything else on the market at the time it was introduced, it soon became obsolete because it was not __?
A. backwards compatible
B. priced competitively
C. proprietary
11. Press ___ at the startup in Win98 to enter the SAFE mode?
A. F5
B. F8
C. CTL
12. One place you can make sure that any listing of files in win98 includes all hidden files is select "show all files" in __ ?
A. right click my computer > properties
B. start > settings > ctl panel > add/remove programs
C. start > settings > folder options > view
13. What TCP utility displays all currently open connections when a computer is connected to the internet. Especially helpful in identifying and tracking outside intrusions?
A. NBSTAT
B. ARP
C. NETSTAT
14. You perform a DIR command in DOS on a disk, remove it and insert another disk and get the same DIR listing on the second disk. You should replace the __ ?
A. magnetic encoder
B. 34 pin floppy ribbon cable
C. clean the head with alcohol
15. Disabling all non-essential drivers and programs and booting the system is known as a "clean boot". The best way to do this in win98 is __?
A. start > RUN regedit and rem out all nonessential drivers and programs
B. clearing the appropriate programs and drivers in DEVICE MANAGER
C. start > RUN msconfig, then disable all programs listed in selective startup by clearing the checkboxes
16. A 486DX2 CPU running externally at 25MHz runs internally at __ MHz?
A. 99
B. 25
C. 50
17. The size of the L1 cache which directly impacts the speed of your system has grown steadily throughout the years starting with the first 8K L1 cache on the 486 to the present __ K L1 cache on AMD's Athlon processor?
A. 32
B. 128
C. 64
18. The Win 2000 utility used to identify and troubleshoot conflicts with drivers, IRQs, and I/O addresses?
A. Program Manager
B. Device Manager
C. the Administrative Diagnostic
19. Your EP laser printer gives you a 50 error code. The problem is in the __ ?
A. transfer corona
B. fuser
C. primary corona
20. Before making changes in the registry you should always have a backup copy ready should your changes not work and you need to restore it. What command in Win NT4 backs up the registry?
A. Regedit.exe
B. Rdisk.exe
C. Backup.exe